We strive to keep our customers satisfied by offering quality products, professional service and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers:

1. Product must be in new, resalable, unmarked condition and in original and unopened* packaging.

2. A Return Material Authorization number (RMA) is always required. To obtain an RMA number, please contact AliMed Customer Service at blueenjoy.service@gmail.com, Monday through Friday 8:30am – 6:00 pm. ET. To ensure prompt return processing, please attach the original packing list, invoice or RMA number to the return.

Refunds will be for merchandise value only. No returns can be accepted for special orders, custom products, products used for drinking or eating, shoes, orthotics in opened packages, books, videos and toileting products.

Product must be in new, resalable, unmarked condition and/or in original and unopened* packaging
There are no returns on discontinued items
The original packing list or invoice must accompany the return
No returns will be allowed if past 30 days from invoice date
Please allow 3-4 weeks to process your credit
Credits exclude shipping and handling charges
No call tag/pickup slips will be issued. It is your responsibility to return the 
Blueenjoy will not accept any product returns with biohazard contamination.

Damaged Goods/Short Shipments
Must be reported within 10 days of receipt. Be sure to note any damage or poor box conditions when signing for packages. If shipment arrives damaged or with parts missing, contact the carrier immediately. Be sure to save product packaging. All shipping charges and risk of loss are F.O.B. shipping point and are the responsibility of the purchaser.

* Items arriving in bags or shrink wrap cannot be ripped or torn or will be considered opened.